Employee Asistance Programme for Hospitality

The BID are offering businesses access to the Hospitality Action’s Employee Assistance Programme.

Employee Assistance Programme for Hospitality Industry

Employee Assistance Programmes (EAP) are employee benefit programmes offered by employers. EAP are intended to help employees deal with personal problems that might adversely impact their work performance, health and well-being. EAP generally include assessment, short-term counselling and referral services for employees and their immediate family.

In the current climate we find ourselves in, employees may be facing difficulties, particularly around mental health and isolation, or financial worries. The BID are offering businesses access to the Hospitality Action’s Employee Assistance Programme (EAP).

The programme is a great way to help well-being and morale among teams, and also to provide additional support for HR teams and managers.

If a business signs up, the programme will cover all of their employees based at that branch / location.

Please note that this is only available to BID levy payers.

What is it?

Employee Assistance Programme (EAP) is an assistance line supported by a comprehensive care package of services and benefits that takes a holistic approach to employee welfare.

The assistance line is open 24/7, 365 days a year and includes a translation service for over 170 languages.

The EAP provides a comprehensive and confidential resource to support employees’ mental health and wellbeing.

Key benefits:

  • Advice and fact sheets - covering a comprehensive range of topics. The first port of call for your employees is the dedicated WellOnline portal which is packed with over 100 fact sheets on all of the issues where we can offer support. This can be accessed from any device with complete anonymity.
  • LiveChat - as well as the WellOnline portal, employees can also benefit from live chat and our telephone assistance line, 24/7, 365 days a year.
  • Legal information and guidance - the WellOnline portal has fact sheets covering everything from divorce to motoring law to advice on legal disputes with neighbours and first stage employment law advice. We can also connect programme members to legal advisors via our legal helpline in partnership with Law Express.
  • Money, debt and benefits advice - debt problems are increasingly common in our industry. EAP members can access specialist support from our partner Payplan to diagnose their debt situation. They can also receive one-to-one telephone advice on debt recovery solutions including bankruptcy, IVA’s and debt management plans. Advice on benefits is also provided by our partner Turn2Us. What’s more eligible applicants will also be signposted to HA’s grants programme where appropriate.
  • Addiction support - expert help with alcohol, drugs, gambling or other addiction issues. Along with debt, substance abuse is a common issue in the hospitality industry. We can signpost scheme members to relevant local NHS treatment services and support them in gaining abstinence. Once on the road to recovery we can provide counselling to remain abstinent and to get life back on track.
  • Whistleblowing hotline - this enables an employee to report confidentially serious concerns they may have about potential wrongdoing in the workplace. Our service ensures that any issue is quickly reported to the employer to enable a quick and confidential resolution.
  • Managerial Advice line and managed referrals - we provide practical support to managers as they assist a team member with an issue. Areas where we can advise include: Dealing with employee addiction, Resolving workplace conflict, Supporting bereaved staff, guidance on how our services help support good mental health for you and your team.
  • Personal counselling - where clinically appropriate and following an assessment, scheme members are eligible for a series of short-term solution-focused counselling sessions from a UK and Ireland wide network of highly qualified clinicians either face-to- face, online or over the phone.
  • Parenting helpline - specialist partner Nest provides telephone advice and where clinically appropriate face-to-face or telephone counselling to help parents or carers deal with a wide range of issues relating to the children in their care.

How to apply

There are limited numbers available so this opportunity will be offered on a first come first serve basis to members.

To apply please click here  



More recent features

All of Nottinghamshire and the city set to be moved into Tier 3

All districts, boroughs and the city will be placed into the measures from one minute past midnight on Friday (October 30) as Covid-19 cases rise across the county.

Christmas 2020 Campaign

Christmas may be a little bit different for everyone this year but Nottingham still has plenty to offer and we want visitors to the city centre to know that!


The Nottingham Business Improvement District (BID) is delighted to announce it has been successful in securing the votes required for a new five year term from 2021 to 2025, having received the...


The Nottingham Business Improvement District (BID) has partnered with Nottinghamshire Police and Crime Commissioner, Nottinghamshire Police and Night Time Economy Solutions Ltd to launch a new ground...